Customers

Tabea Hördemann avatar Jonas Timmer avatar Jan-Erik Isermann avatar
31 articles in this collection
Written by Tabea Hördemann, Jonas Timmer, and Jan-Erik Isermann
Client page

Create tags and assign them to customers

Assign a tag to customers in order to only see certain customer groups
Tabea Hördemann avatar
Written by Tabea Hördemann
Updated over a week ago

Customer Check-In using the Customer Profile

Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

Cancel customers / refund credits

Remove a customer from a unit and have the option to refund the credit
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

Edit a customer’s details

Add and edit customer information later on
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Written by Jan-Erik Isermann
Updated over a week ago

Invite customers to FitogramPro

Send a customer an invite to book online.
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Written by Jan-Erik Isermann
Updated over a week ago

Mark a customer's product as paid

Mark a customer's transaction or product as paid
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Written by Jan-Erik Isermann
Updated over a week ago

Check customer notifications

Check when and whether emails are being sent to your customers.
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated yesterday

Medical Certificate

Can’t find a box in the customer card where you can enter information about the medical certificates of your members?
Jonas Timmer avatar
Written by Jonas Timmer
Updated over a week ago

Merge duplicate customers

Merge customers who appear twice in FitogramPro
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated yesterday

Delete a customer

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Written by Jan-Erik Isermann
Updated over a week ago

Change a customer’s email address

Remove a customer's old email address and add their new one
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Written by Jan-Erik Isermann
Updated yesterday

Reset a customer’s password

Change/reset your own password as a customer/participant
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

Filter a Customer with Tags

Filter customer groups with the help of tags
Jonas Timmer avatar
Written by Jonas Timmer
Updated over a week ago
Clients and their products

Sell a New Product

Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

Edit already purchased products in the customer profile

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Written by Jan-Erik Isermann
Updated over a week ago

Customise contracts individually

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Written by Jan-Erik Isermann
Updated over a week ago

Change a participant's product

A participant may have several products that are valid for one event. The system automatically chooses a product. This can easily be changed
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Written by Jan-Erik Isermann
Updated over a week ago

Replace product/create a credit

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Written by Jan-Erik Isermann
Updated over a week ago

Customise credit passes individually

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Written by Jan-Erik Isermann
Updated over a week ago

Add/Remove Credits

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Written by Jan-Erik Isermann
Updated over a week ago

Pause a contract

Pause/postpone a customer's contract
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Written by Jan-Erik Isermann
Updated over a week ago

Edit a booking series

Edit and/or cancel a booking series
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Written by Jan-Erik Isermann
Updated over a week ago

Send a payment reminder

Send the customer a reminder for outstanding payments.
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Written by Jan-Erik Isermann
Updated over a week ago

Check product usage

Check how many and which bookings your customer has made with a certain product
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Written by Jan-Erik Isermann
Updated over a week ago

Cancel Invoice

Want to cancel an invoice because you’ve perhaps made changes to the product?
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Written by Jan-Erik Isermann
Updated over a week ago

Create a Single Invoice and Send it via Email

Want to create an invoice and send it directly to your customer via email?
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Written by Jan-Erik Isermann
Updated over a week ago

Terminate a contract

Terminate a customer's contract
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Written by Jan-Erik Isermann
Updated over a week ago

Withdraw the cancellation of a contract

Reverse the cancellation of a contract
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago