Customers

Tabea Hördemann avatar Jonas Timmer avatar Katharina Rattay avatar +1
31 articles in this collection
Written by Tabea Hördemann, Jonas Timmer, Katharina Rattay and 1 other
Client page

How do I create tags & assign them to my customers?

Assign a tag to customers in order to only see certain customer groups
Tabea Hördemann avatar
Written by Tabea Hördemann
Updated over a week ago

How do I check in a customer using the customer profile?

Check-In through Customer profile
Katharina Rattay avatar
Written by Katharina Rattay
Updated over a week ago

How do I cancel a customer / refund his credit?

Remove a customer from a unit and have the option to refund the credit
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I edit a customer’s details?

Add and edit customer information later on
Katharina Rattay avatar
Written by Katharina Rattay
Updated over a week ago

How do I invite customers to FitogramPro?

Send a customer an invite to book online.
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I mark a customer's product as paid?

Mark a customer's transaction / product as paid
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I check the dispatch of customer notifications?

Check when and whether emails are being sent to your customers.
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I add a medical certificate to a customers profile?

Can’t find a box in the customer card where you can enter information about the medical certificates of your members?
Jonas Timmer avatar
Written by Jonas Timmer
Updated over a week ago

How do I merge duplicate customers?

Merge customers who appear twice in FitogramPro
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I delete a customer?

Delete a Customer
Katharina Rattay avatar
Written by Katharina Rattay
Updated over a week ago

How do I change a customer’s email address?

Remove a customer's old email address and add their new one
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How does my customer reset his password?

Change/reset your own password as a customer/participant
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I filter customer groups with the help of tags?

Only want certain customers to be displayed? Then use tags to easily filter your customers in FitogramPro.
Jonas Timmer avatar
Written by Jonas Timmer
Updated over a week ago
Clients and their products

How do I add a new Product to a customer?

Add Product to a Customer
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I edit an already purchased product in the customer profile?

edit a product in a customer profile
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I delete a paid product in the customer profile?

Delete Product
Katharina Rattay avatar
Written by Katharina Rattay
Updated over a week ago

How do I customize contracts individually?

Customize Contracts
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I change a participant's product for an event?

A participant may have several products that are valid for one event. The system automatically chooses a product. This can easily be changed
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I customize credit passes individually?

customize credit passes
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I add/remove credits for a customer?

Add or Remove credits from a credit pass of a customer
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I pause a contract?

Pause/postpone a customer's contract
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I edit a booking series of a customer?

Edit and/or cancel a booking series
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I send a payment reminder?

Send the customer a reminder for outstanding payments.
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I check the product usage of a customer?

Check how many and which bookings your customer has made with a certain product
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How do I cancel an invoice?

Want to cancel an invoice because you’ve perhaps made changes to the product?
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How can I create an invoice and send it by email to the customers?

Want to create an invoice and send it directly to your customer via email?
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How can I terminate a current contract?

Terminate a customer's contract
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago

How can I withdraw an already canceled contract?

Reverse the cancellation of a contract
Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over a week ago