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How do I send a payment reminder?

Send the customer a reminder for outstanding payments.

Jan-Erik Isermann avatar
Written by Jan-Erik Isermann
Updated over 4 years ago

You can easily send payment reminders to your customers by email in FitogramPro and adapt them individually

Send a payment reminder

You can easily send a payment reminder by email to the customer via the customer’s profile. To do this, click on the three dots on the right of the product and select Send payment request on the right.

By clicking on "Send payment request", a pop-up window will open in which you can write an individual message to the customer. This will be added to the actual payment request.

Customise a payment reminder

The mail template for the payment reminder can be found under Settings > Notifications > Payment Reminder.
With a click, you can change the text of the payment reminder. You can add text or use the placeholders on the lower left side.
The placeholder #MESSAGE# is used to enter a personal message to the customer which we just saw in the pop-up window.

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