Tips & Tricks

18 articles in this collection
Written by Tabea Hördemann and Caitlin Atkinson

Tips and Tricks 1 - Adding manually an old Credit Pass that has been paid already into the Customer Profile in Fitogram

Your customers still have an old scorecard, which should now be transferred to Fitogram? Here we show you how this works

Written by Caitlin Atkinson
Updated over a week ago

Tips and Tricks 2 - Switch from a manual to an automatic payment method?

Do you want to change your customers' payments from manual to automatic without the need to cancel the product?

Written by Caitlin Atkinson
Updated over a week ago

Tips and Tricks 3 - Send a Newsletter

Would you like to send your Customers a monthly Newsletter? With the following Steps you will be able to do so

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 4 - Access Online Streaming Event via Customer Profile

It could happen that the Email with the Streaming Link did not get send to you. In such a case, please follow the Steps below

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 5 - Book Customer into an Appointment

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 6 - How to change the Order of the Products on the Booking Tool

Want to Promote certain Products more than others? No Problem. This Guide shows you how to do it

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 7 - How to activate a Product with left Credits but shown in Past Purchases

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 8 - Create a Contract with One Time Payment

You would like to set up a Contract with a One Time Payment instead of a monthly charge because it is a temporary Contract.

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 9 - Voucher Codes for Customers without offering the Product in the Booking Tool

Written by Caitlin Atkinson
Updated over a week ago

Tips & Tricks 10 - Upgrade a Customers Contract

A Customer would like to upgrade his contract so that he/she can take participate in more Classes?

Written by Caitlin Atkinson
Updated over a week ago

Daily Handling

How do I mark a participant as present or absent?

Mark a participant as present or absent or cancelled

Written by Caitlin Atkinson
Updated over a week ago

How do I mark a customer’s product as paid?

Enter the payment for a purchased product and mark it as paid

Written by Tabea Hördemann
Updated over a week ago

How do I check my customers in?

Check in/register new and existing customers for an event

Written by Tabea Hördemann
Updated over a week ago

How can I enter the sale of a product during the check-in?

Sell a product in the Check-In area of an event

Written by Caitlin Atkinson
Updated over a week ago

How can I enter a Discount for my Customers?

Has a customer purchased a product and now you want to give them a discount? Learn how to do that in FitogramPro!

Written by Caitlin Atkinson
Updated over a week ago

How do I manage multiple bookings with same product?

Allow two or more participants to use the credit pass.

Written by Tabea Hördemann
Updated over a week ago

How do I book a customer on the waiting list?

Customers on the waiting list can be manually booked for your event

Written by Caitlin Atkinson
Updated over a week ago

How do I cancel manually a Booking?

Has your customer called the studio to cancel the class they booked?

Written by Caitlin Atkinson
Updated over a week ago