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How do I book a customer on the waiting list?
How do I book a customer on the waiting list?

Customers on the waiting list can be manually booked for your event

Vlad avatar
Written by Vlad
Updated over a week ago

Are you places highly sought-after and very limited? Then the waiting list function is just the thing for you! In the event of cancellations, customers on the waiting list will simply move up and you don't have to worry about anything else.

If you have activated the waiting list in the booking details, a customer will end up on the waiting list for a full event. The customer will be notified automatically.
With the help of the waiting list, the course can even be overbooked if desired.

View the waiting list

To see which customers are on the waiting list, go to the Check-In area of the respective event. 

Here you can see how many customers have booked ("Booked"), how many are on the waiting list ("Waiting") and how many have cancelled ("Cancelled").

Overbook an event / book in customers from the waiting list

If one of the participants who had booked cancels, a customer from the waiting list will automatically move up. The customer who was first on the waiting list will move up first.

If the course should be overbooked, simply click on the "Book" button in the waiting list next to the customer. The corresponding customer is then checked in directly.

ATTENTION: If a customer is manually booked in from the waiting list, they will not receive an email notification.

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