FitogramPro - Help desk
Go to FitogramPro
All Collections
Possible Scenarios

Possible Scenarios

Caitlin Atkinson avatar
5 articles in this collection
Written by Caitlin Atkinson

My customer can't see and use a purchased product in the booking tool

A customer is trying to book an event from the online booking tool, but their supposedly active product isn’t available for the booking?
Caitlin Atkinson avatar
Written by Caitlin Atkinson
Updated over a week ago

The check out online shows that there are no products set up for this event

A customer is trying to book an event from the online booking tool, but instead of their product they are seeing an error?
Caitlin Atkinson avatar
Written by Caitlin Atkinson
Updated over a week ago

A customer can't log in to the booking tool

Your customer is trying to log in to the booking tool in order to book a class or purchase a product and it isn't working?
Caitlin Atkinson avatar
Written by Caitlin Atkinson
Updated over a week ago

The customers booking is showing "Add Product" in the check in

A customer is booked into a class, but next to the customer’s name there is no product but “Add Product”. What can you do in such a case?
Caitlin Atkinson avatar
Written by Caitlin Atkinson
Updated over a week ago

I need to contact my customers and Urban Sports Club members

Find out how to get in contact with your participants!
Caitlin Atkinson avatar
Written by Caitlin Atkinson
Updated over a week ago
FitogramPro - Help desk