Possible Scenarios

5 articles in this collection
Written by Caitlin Atkinson

My customer can't see and use a purchased product in the booking tool

A customer is trying to book an event from the online booking tool, but their supposedly active product isn’t available for the booking?

Written by Caitlin Atkinson
Updated over a week ago

The check out online shows that there are no products set up for this event

A customer is trying to book an event from the online booking tool, but instead of their product they are seeing an error?

Written by Caitlin Atkinson
Updated over a week ago

A customer can't log in to the booking tool

Your customer is trying to log in to the booking tool in order to book a class or purchase a product and it isn't working?

Written by Caitlin Atkinson
Updated over a week ago

The customers booking is showing "Add Product" in the check in

A customer is booked into a class, but next to the customer’s name there is no product but “Add Product”. What can you do in such a case?

Written by Caitlin Atkinson
Updated over a week ago

I need to contact my customers and Urban Sports Club members

Find out how to get in contact with your participants!

Written by Caitlin Atkinson
Updated over a week ago