A customer is trying to book an event from the online booking tool, but in the check out is shown the message:

What can you do? The main reason for this is that something is off with the booking groups. Therefore you can check the following:

  • Check the booking groups set up: Go to the product settings and see, if and if so which booking group has been added. Then open the event group and the event group options to check, if the same booking group as in the product was connected. If there is a booking group missing in either the product or the event, you can add the correct one. If one is wrong, you can easily change it. Find out more about booking groups here.


If nothing has worked so far, please reach out to our customer care team via the chat or mail [email protected] . We are happy to help!


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