With the credit pass, you have the possibility to grant your customers a certain number of credits against a one-off payment (example: 10-credit pass). Your customer can then exchange these credits for a course. In this article, we'll show you how to create a credit pass and explain how they work.
How the Credit Pass works
When purchasing a 10-credit pass, the customer has 10 available credits which they can use to attend a course. If the participant is booked in for a course, each credit will be deducted automatically. You can easily see this in either the event or customer view.
If the customer is cancelled by you in FitogramPro, you can choose whether the credit is to be refunded.
Create credit pass
To create a credit pass, please proceed as follows:
- Click on Products in the menu on the left.
- Click on the "New Product" button to the right.
- Enter a name (e.g. "10-credit pass").
- In the dropdown menu, select "Credit pass".
- Enter the number of available units.
- Enter the Price and Validity. More info below.
- If the product should be available to book online, select "Yes" under "Available in Online Shop".
- Select a booking group in the booking rules.
- Click on "Apply"
Number of units
How many units can be booked with the product?
Specify the gross price of the trial session as well as the VAT rate applicable to you.
Here you can specify for how long the credit pass is valid after purchase. You can choose a weekly, monthly or yearly limit or no limit at all.
Available in the online shop
Specify whether your customers can also book the product in the online shop.
What should the description be for the online shop?
If the product is available online, you can add a description here that your customers will see when they buy it. For example, enter information about the validity or the number of units.
Which payment methods can be used to purchase this product online?
If standard payment methods is selected here, the product can be paid for with the payment methods listed under Settings > Accounting > Payment methods. Individual payment methods can be selected individually for the respective product.
The "payment only possible in person" option is useful for free products, as customers don't need to select a payment method.
Can this product only be purchased once per customer?
Specify whether a customer can only purchase this product once. This is especially useful for trial visits or special offers. We recommend you select “No” here for a normal credit pass.
Should all credits be booked based on the first event?
If this option is activated, after booking the first unit, the customer is automatically booked into the subsequent units with this product. More information about this feature can be found here.
If you have a regular credit pass, "No" should be selected here.
Here you select the booking group that can be booked with the product. For example, if the trial visit only applies to yoga classes or 60-minute classes, then select the appropriate booking group there. You can find more information about booking rules HERE.