Step-by-Step guide on how to set up your Partner Portal in 5 Minutes!
1. Open the invitation Email
Every partner that is moved onto the new partner portal receives an automated invitation email in which you find your login details. Please also check your spam folder in case you cannot find it. Follow the instructions in the email and log in with the login details displayed in the email.
In case you had a FitogramPro account in the past, you need to login in with your old credentials. Reset your password in case you don’t remember it anymore.
Now you are in your new Partner Portal
2. Follow the check-list
a) Change your password
As we gave you login credentials in the beginning, you should change the password afterward.
For that, click on your name in the upper right corner and select ‘User Profile’.
All set! In our FAQs, you can find more information on how to use the partner portal in your daily routine, i.e. how to check Urban Sports Club members in, how to edit an event later on or how to delete a unit.
In case you have any questions left and if you want to contact us, please use the Chat button on the bottom left corner of your Partner Portal.
b) Create your Classes
To create your first class, press on the button '+ new Event' in the top right corner of your dashboard. In the new window opening you can then choose your event type.
Fill in all information applicable at each tab:
Fill in the title of your class and the number of spots available. The location is set automatically for now and the trainer is not displayed on the Urban Sports Club app yet.
Choose a sports category, which will determine under which filter Urban Sports Club members will find your classes, i.e. Yoga, Pilates, or Fitness. Describe your event and additional information that is important for the member to know before booking a spot.
Under schedule, you determine the different times your class takes place and how often it is repeated. If you for instance have the same class twice during the week at different times you can add an additional timeslot.
For more information please read this article on class creation
c) Check your profile
You can adjust the location details displayed in the Urban Sports Club app by clicking ‘Location’ in the left menu bar in the Partner Portal.
How can I edit the details of my location?
You can change the details of your location through the following tabs: General, Details, Opening Hours and Other.
Here you’re able to edit:
Location address and contact information
Location opening times
You can learn more about it with this article here
d) Give your staff access to the Partner Portal
Under the menu you can click on Staff on the left menu side in the Studio section
Click on the name "studio manager"
Under Access and Roles use the drop down menu to go to "No access"
Change the name
Revert the role to "Full access"
Click on save
If you want to know more about this feature click here for more details