How do I find my QR code? 🤔
Have you misplaced your QR code and can't find it? No problem!
You will always find a digital version of your Urban Sports Club QR code in the Partner Portal.
You can download the pdf version of the QR-Code by clicking the “Download” Button and save it on your PC or mobile phone. Furthermore, you can either print this QR-Code or use the digital format for members to check-in.
⚠️ Please make sure to choose the correct language for your QR-Code, before downloading it.
Is your QR code worn out, bent or illegible? We will of course send you a new QR code.
If you need a new copy of the printed QR code including the display, please contact the Urban Sports Club Partner Support Team via the contact form in the Partner Tool. Click on "Leave a message" in the form and select the sub-item "I need a new QR code" under "Check-ins".
Please submit the following information via the form:
Number and format of the desired QR code (A5 stand-up or A6 card)
Complete shipping address
We will then send you a new QR code by post as soon as possible.
We will then send you a new QR code by post as soon as possible. Please note that shipping may take a few weeks time. So in the meantime, please use the pdf version you can download from the Partner Portal.
In case you have any questions left and if you want to contact us, please use the Chat button on the bottom left corner of your Partner Portal.