How do I find my QR code? 🤔

Have you misplaced your QR code and can't find it? No problem!

You will always find a digital version of your Urban Sports Club QR code in the Partner Portal.

QR code. Please note, however, that Urban Sports Club members should always use the printed QR code for check-in - the digital version is only used as an emergency solution.

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Is your QR code worn out, bent or illegible? We will of course send you a new QR code.

If you need a new copy of the complete QR code, please contact the Urban Sports Club Partner Account Management Team via this contact form in the Partner Tool. Click on "Leave a message" in the form and select the sub-item "I need a new QR code" under "Check-ins".

Please submit the following information via the form:

Location name

Number and format of the desired QR code (A5 stand-up or A6 card)

Complete shipping address

We will then send you a new QR code by post as soon as possible.

If you need a QR code in PDF format, please contact us in the same way. The QR code as a PDF file will then be sent to you immediately by e-mail.


In case you have any questions left and if you want to contact us, please use the Chat button on the bottom left corner of your Partner Portal.

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