From time to time, a participant may have several products that are valid for one event. The system automatically chooses a product. However, this can easily be changed on the check-in page.
If a customer has two or more products valid for an event, the system selects one of them. Contracts are preferred here. However, if the customer does not want to participate with their contract, but, for example, with their credit pass, this can easily be changed.
Go to the check-in page of the respective event and click on the small arrow (▾) next to the participant's product. Click on the desired product to select it.