After the migration, we are sending you an invitation email from the email address

[email protected] , where you can find your new credentials

Caution: You can not login with your Partner Tool password. The email adress is the same but you need the password from the invitation email!

Case number 1: I can not see the email invitation from the email: [email protected]

  1. Look into your spam folder with the email address mentioned before as a sender

  2. Login to the Partner Portal here: Partner Portal Partner Log in and request a new password. See below. You will then receive an email from us to reset the password.

Case number 2: You have logged into the Partner Portal with the Partner Tool password

This will not work as the Partner Portal is another platform and you have received your credentials to the email: [email protected] . The email address is the same but not the password.

Please follow the steps above from case number 1.

Case number 3: I can not see my payouts and my schedule as I used to

You have probably logged in with your credentials from FitogramPro. The Partner Portal is for the Urban Sports Club Partnerships and as such you should use your Partner Tool email and password sent to you via the email: [email protected]

Case number 4: I have received the email but there is no password in it

Sometimes those cases can happen. The solution is to follow the step 2 for the case 1 and request a new password.

Case number 5: I have received an invitation mail as I was using mainly FitogramPro and I was migrated to the Partner Portal

In this case, you can use your FitogramPro credentials. When the account has been migrated, you can not log into FitogramPro.

Case 6: I can't log in to my FitogramPro account.

You may have a Partner Portal account on the same email. In this case,

read the instructions for case number 1:

  • Search for the email with the Partner Portal password

  • Ask to reset your password.

In case you have any questions left and if you want to contact us, please use the Chat button on the bottom left corner of your Partner Portal.

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