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How can I cancel a booking on mobile?
How can I cancel a booking on mobile?

In this article we will show you how to cancel a booking from your phone or tablet.

Caroline Ziegler avatar
Written by Caroline Ziegler
Updated over a week ago

It is possible to cancel a client's booking from your mobile and tablet, just go to your calendar and select the desired course.

In the list of bookings, you will find the name of the customer whose reservation you need to cancel. Click on the three vertical dots next to the customer's name and select "Cancel booking". This will remove the customer from the list of reservations. Instead his name will be shown in the list of cancellations for this event. The cancellation will also be visible on the customer's profile.

If the booking was made with a credit pass you can decide in the following window whether the credit used should be refunded with the cancellation.

If you have any further questions, please feel free to reach out to our customer care team. We are happy to help!

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