Have you mistakenly marked a payment as paid even though it is still due? No problem - we will show you how to cancel a payment in FitogramPro.

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Cancelling via the sales page

In FitogramPro, there are currently two ways to cancel a payment. The first method is via the sales page:

  1. Go to Accounting > Sales.
  2. Click on the transaction which has been falsely marked as paid.
  3. Click on "Cancel"
  4. A pop-up window will open
  5. Enter the payment method by which the amount will be refunded.*
  6. Enter a reason for the cancellation.
  7. Click on "Apply".

An offsetting entry for the payment has been entered with the note "Cancellation".
The note "Cancelled" has also been added for the original payment. 

The payment is now displayed as being due again on the customer profile and on the sales page. 

* If a payment was entered by mistake, use the payment method with which the amount was it der der Betrag als bezahlt markiert wurde.

Cancellation via the payment page

  1. Go to Accounting > Payments.
  2. Click on the payment which has falsely been entered as paid.
  3. Click on the "Cancel" button to the right.
  4. A pop-up window will open.
  5. Enter the payment method by which the amount will be refunded.
  6. Enter a reason for the cancellation.
  7. Click on "Apply".

An offsetting entry for the payment has been entered with the note "Cancellation".
The note "Cancelled" has also been added for the original payment.

The payment is now displayed as being due again on the customer profile and on the sales page. 

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