The removal of credits from points cards is completely automatic, but credits sometimes have to be added as a gesture of goodwill or removed for other reasons. This article will tell you exactly how all this works.
Search for the customer in the search bar and then click on their points card. On the right-hand side you will find the buttons "+1 Credit" and "-1 Credit", with which you can add or remove one credit.
Click on the customer’s product and select "Product Details".
On this screen, click on Product Details > "Show". Below you can manually enter the total number of credits available on the card.
Warning: Changes to the credits initially only affect the available credits. They do not automatically change the price. If you add a credit, however, you have the option of charging additional fees for this credit.