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How can I set up Booking Details?
How can I set up Booking Details?

Define the waiting lists, booking and cancellation periods in the booking details.

Tabea Hördemann avatar
Written by Tabea Hördemann
Updated over a week ago

Every event is different. The maximum number of participants and cancellation options/periods can vary depending on the location or trainer. These "booking details" can be set up directly when creating an event.

In order to set up or edit the booking details, please open an eventgroup and click on eventgroup options. Here you can find the booking details with the possibility to change waiting lists, booking and cancellations periods.

The booking details can be used to determine how many participants can take part in an event, when a booking can be made, and what the cancellation conditions are like. The waiting list can also be activated and deactivated here.

Set booking details

The booking details can be displayed and edited when a new event is created or an existing one is edited. Simply click on the "Booking details".

Further adjustable options which can be edited at any time will then open up:

Waiting list:

If the course is already fully booked, then booking is no longer possible. However, customers can add themselves to the waiting list in order to move up if a customer who has already booked cancels at short notice. If the waiting list is to be activated, "Yes" must be selected here.

Enable booking period?: 

If customers should have the option to book an event at any time, "No" must be selected here.

If the booking is limited in time, you can specify how many hours before the event the booking period begins (bookings possible) and ends (bookings no longer possible).

Set refund window: 

If you want customers to receive their credits back when canceling a booking, and set the deadline for refunds, please select "Yes". You can then specify how many hours before the event in which your customers will receive a refund when canceling their bookings.

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